Case Study: DS Smith Featherstone
Michael Buckley is the managing director of DS Smith Featherstone and has been a member of the Learning & Development Consortium for a number of years.
In the video, Michael discusses the impact of the work done with the Learning & Development Consortium to learn and implement improvements to working practices at DS Smith Featherstone.
Michael speaks of the benchmarking visits to sites such as Nissan in Sunderland and the work done with their first line managers, and how this have helped to increase output and quality side by side, reducing defects per million. Further more, Michael discusses the implementation of Restorative Practice to help resolve grievances before they escalate.
You can hear more from Michael by watching the video below: